
Voice Process Customer Service Representative
19 hours ago
As a customer service representative, you will be responsible for responding to customer queries via email and live chat. You will also handle occasional voice calls (inbound or outbound) and log and update tickets in the system.
Additionally, you will escalate unresolved issues to the concerned team and maintain response time and quality standards.
Key Responsibilities:- Respond to customer emails and live chats
- Handle inbound and outbound voice calls
- Log and update tickets in the system
- Escalate unresolved issues
- Excellent written and verbal communication skills in English
- Typing speed: minimum 30 wpm with good accuracy
- Basic knowledge of computers and internet
- Ability to work in rotational shifts
We offer a competitive salary and benefits package, including a comprehensive training program to help you develop your skills and advance your career.
Why Join Us?At our company, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role.
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