Support Infrastructure Specialist

4 days ago

Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,00,00,000
Join Our Team

We are revolutionizing the B2B commerce landscape for manufacturers, wholesalers, and distributors. Our mission is to empower businesses with cutting-edge technology solutions that drive revenue and foster growth.

Our platform offers a seamless sales experience, whether at trade shows, in the field, or online. Sales representatives can take orders effortlessly, using an intuitive and beautifully crafted user interface.

With our AI-powered engine, reps can upsell effectively and automate internal processes, all while enjoying an efficient and user-friendly experience.

Efficiency and user experience go hand-in-hand in our design philosophy.

Why Work With Us?
  • Large Market Potential: The B2B commerce space has huge potential for disruption.
  • Exciting Opportunities: We are building something new and innovative every day.
  • CUSTOMERS LOVE US: We have exceeded our customers' expectations in every feature launch.

As a Tech Support Engineer, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform. You will work closely with the engineering team, using your skills to troubleshoot advanced problems, support API integrations, and contribute to improving product stability.

This position is ideal for someone with a strong background in technical support, keen on building their expertise in SaaS infrastructure.

Responsibilities:
  1. Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
  2. Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in JIRA or our Support CRM for streamlined tracking.
  3. Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
  4. Technical Expertise Development: Deepen your understanding of our tech stack, including APIs, databases, and backend components essential for troubleshooting.
  5. Cross-functional Collaboration: Collaborate with engineers to solve complex issues and effectively communicate technical information to non-technical team members.

Qualifications and Skills:

  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical SaaS environment.
  • Effective written and verbal communication skills in English.
  • Ability to work during US hours (evenings and/or nights).
Benefits:
  • Opportunity to work in a high-growth SaaS startup with a strong presence in the USA, India, and Canada.
  • Hands-on experience with advanced technical support in B2B SaaS infrastructure.

  • Comprehensive IT Infrastructure Support Specialist

    1 week ago

    Dindigul, Tamil Nadu, India beBeeItSpecialist Full time ₹ 7,00,000 - ₹ 13,00,000

    Job Title:Information Technology Support Specialist\We are seeking an IT professional to provide comprehensive support across systems, networks, servers, and cloud platforms. The ideal candidate will have 4 years of experience in IT infrastructure management.\

  • IT Infrastructure Specialist

    2 weeks ago

    Dindigul, Tamil Nadu, India beBeeInfrastructure Full time € 60,000 - € 1,20,000

    Job Title: IT Infrastructure SpecialistOur organization is a technology-driven entity that delivers cutting-edge managed cloud hosting services for e-commerce shops on Amazon Web Services (AWS).We are seeking an experienced IT infrastructure specialist to join our managed hosting team. The ideal candidate will be responsible for ensuring the smooth operation...

  • Infrastructure Support Professional

    1 week ago

    Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 7,00,000 - ₹ 11,00,000

    Job Description:The primary role of a Technical Support Specialist is to ensure seamless operation of our infrastructure. This involves proactive monitoring and prompt resolution of technical issues that may impact service delivery.Key Responsibilities:Proactively monitor server performance and report any anomalies to the relevant teamsInvestigate and...

  • Cloud Infrastructure Specialist

    14 hours ago

    Dindigul, Tamil Nadu, India beBeeInfrastructure Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Cloud Infrastructure SpecialistA cloud infrastructure specialist is responsible for designing, implementing, and managing cloud-based systems to ensure optimal performance, availability, and security.Design and implement cloud solutions, including virtual machines, storage, networking, and backup services.Monitor and maintain cloud infrastructure to ensure...

  • IT Infrastructure Specialist

    1 week ago

    Dindigul, Tamil Nadu, India beBeeITSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job SummaryThe IT Support Specialist is a critical role in ensuring seamless business operations through proactive monitoring, troubleshooting, and IT service management across various aspects of IT infrastructure.Main ResponsibilitiesProvide technical assistance for desktops, laptops, mobile devices, and enterprise applications to ensure optimal...

  • Support Infrastructure Professional

    2 days ago

    Dindigul, Tamil Nadu, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Infrastructure Support SpecialistThis role involves working on the operations side of software applications, ensuring their availability and performance. We are looking for a professional with expertise in monitoring and troubleshooting to fill this position.The ideal candidate will have hands-on experience with cloud platforms, containerization, and DevOps...

  • IT Infrastructure Specialist

    4 days ago

    Dindigul, Tamil Nadu, India beBeeITInfrastructure Full time ₹ 50,00,000 - ₹ 80,00,000

    Job Title: IT Infrastructure SpecialistOur organization seeks an IT Infrastructure Specialist to ensure seamless functionality of all systems.Key Responsibilities:Configure, monitor, and troubleshoot firewalls, routers, switches, and mail servers.Manage server infrastructure, including installation, upgrades, and performance optimization.Implement and manage...

  • IT Infrastructure Specialist

    3 days ago

    Dindigul, Tamil Nadu, India beBeeProject Full time ₹ 15,00,000 - ₹ 20,00,000

    Infrastructure Project SpecialistThis role focuses on delivering IT infrastructure and software projects within defined scope, timelines, and resources.Key Responsibilities:Plan, execute, and deliver IT projects that meet customer expectations.Coordinate with internal teams, vendors, and clients to gather requirements and align expectations.Track project...

  • Technical Infrastructure Specialist

    2 days ago

    Dindigul, Tamil Nadu, India beBeeInfrastructure Full time ₹ 8,00,000 - ₹ 10,00,000

    Technical Infrastructure SpecialistWe are seeking an experienced Technical Infrastructure Specialist to fill a key role in our organization.Key Responsibilities:Server Support and ManagementVPS & Dedicated Server AdministrationMigrations and TransfersEscalation Assistance for Level 1 Support TeamAbout the Role:This is a full-time remote position requiring a...

  • Cloud and AI Infrastructure Specialist

    1 week ago

    Dindigul, Tamil Nadu, India beBeeCloudInfrastructure Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Cloud and AI Infrastructure SpecialistAbout the Role:We are seeking a skilled Cloud and AI Infrastructure Specialist to join our team. As a key member of our infrastructure group, you will be responsible for designing, implementing, and maintaining cloud platforms and DevOps tools to ensure efficient operations.Key Responsibilities:Design and...