Urban Collection Operations Specialist

4 days ago


Vizag, Andhra Pradesh, India beBeeCollectionManagement Full time ₹ 15,00,000 - ₹ 28,00,000

Job Opportunity:

The Urban Collection Department is seeking a skilled professional to fill the role of Cluster Collections Manager.

Purpose and Responsibilities:

The primary objective of this position is to manage collections for non-collateralized loan (NCL) accounts in urban areas. This involves working closely with branch teams to achieve monthly collection targets, controlling group-wise outstanding (GWO) amounts, and identifying skipped or migrated customers.

Key Performance Indicators:

  • Resolving non-performing asset (NPA) accounts within the branch to meet monthly targets
  • Improving GWO month-over-month while maintaining effective collection processes
  • Tracking skip/migrated customers to minimize losses

Customer Focus:

  • Addressing customer queries and concerns
  • Providing education on timely payments, credit scores, and loan servicing

Process Improvement:

  • Issuing receipts and managing receipt-related activities
  • Updating customer trail records on the system
  • Validating contact information for high-value accounts

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