Elevate AI Operations with a Dynamic Team Leader

2 days ago


Gurgaon, Haryana, India myGwork Full time

Amazon, an inclusive employer and member of myGwork, invites applications for the position of Team Manager in Alexa Shopping Operations. This role offers a unique opportunity to shape the future of shopping experiences worldwide.

About Us

Our mission is to empower Amazon's Large Language Models (LLMs) through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We strive to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside operational excellence.

Salary Range: $120,000 - $180,000 per year

This salary range is based on industry standards and takes into account factors such as location, experience, and qualifications.

Job Description

The successful candidate will play a pivotal role in managing day-to-day operations with a team of AI Data Validators and AI Validator Leads. Responsibilities include:

  • Managing work prioritization and delivery based on business needs
  • Ensuring high-quality delivery under aggressive deadlines
  • Planning capacity and committing to volume by managing resources, queue, shift management, cross-training, and leave management
  • Tracking weekly/monthly metrics and process reviews with internal and external stakeholders across time zones
  • Maximizing productivity and process efficiency through process standardization, strong process documentation, supervision, analysis, and performance feedback on a periodic basis
  • Initiating and leading process improvement projects, presenting solution proposals, and implementing them to other applicable/in-scope operational areas
  • Owning team's hiring, performance, and development through performance metrics, training, feedback, and coaching on an ongoing basis
BASIC QUALIFICATIONS

To be considered for this role, candidates must possess:

  • A Bachelor's Degree with relevant experience of 4+ years and 2+ years of people management
  • Excellent communication (written & oral), strong organizational skills, and detail-oriented approach
  • Demonstrated language proficiency in Spanish, with a required level of B2.2/C1 or above in verbal, writing, reading, and comprehension
  • Strong analytical, problem-solving, and critical-thinking skills
  • Comfortable working in a fast-paced, highly collaborative, dynamic environment
  • Willingness to support several projects simultaneously and adapt to re-prioritization as necessary
Preferred Qualifications

Candidates with the following qualifications are strongly encouraged to apply:

  • Business Analytics experience
  • Six Sigma/Green Belt Certification
  • MBA
Our Inclusive Culture

At myGwork, we value diversity and inclusion. We encourage applicants from all backgrounds to apply. If you have a disability and require accommodations during the application and hiring process, please visit our website for more information.



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