International Customer Support Professional
3 days ago
We are seeking a highly skilled customer support professional to manage international customer inquiries effectively and professionally.
The ideal candidate should be self-motivated, have excellent communication skills, and be able to understand customer needs to provide suitable solutions.
- Handle international customer calls in a timely and courteous manner.
- Understand customer requirements and offer effective resolutions.
- Troubleshoot complex issues and escalate when necessary for further assistance.
- Follow established call handling protocols and maintain high-quality standards.
- Accurately document interactions and meet performance targets for customer satisfaction, call handling time, and resolution rates.
Key Responsibilities:
Manage a high volume of international customer calls with professionalism and poise.
Utilize strong problem-solving skills to resolve customer issues efficiently and effectively.
Maintain accurate records of customer interactions and contribute to the team's success through data-driven insights.
Foster a positive working relationship with internal stakeholders and external customers to drive business growth.
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