Service Design Expert

3 days ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Service Design Leader

We are seeking a seasoned Service Design expert to champion cutting-edge service design and shape customer experiences.

This role will play a pivotal part in shaping end-to-end customer experiences by leveraging expertise in service design and systems thinking. Key responsibilities include:

  • Developing and implementing comprehensive service strategies to focus on direct and indirect experiences and align business objectives with customer experience enhancement across multiple products and platforms.
  • Leading cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity.
  • Designing service blueprints and documenting processes and touchpoints while incorporating inclusive design principles for seamless, personalized, and accessible experiences.
  • Creating experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement.

Key skills required for this role include:

  • 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences.
  • A proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding.
  • Demonstrated expertise in creating direct and indirect experiences for diverse users.
  • Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives.
  • Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.

Candidates should be able to provide examples of recent work for consideration.

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