Financial Operations Specialist

1 week ago


Kolkata, West Bengal, India Genpact Full time

At Genpact, we're shaping the future of professional services and solutions. Our 125,000+ professionals across 30+ countries are driven by our innate curiosity and desire for lasting value. With our purpose - pursuing a world that works better for people - we serve leading enterprises, including Fortune Global 500 companies, with deep business knowledge, digital operations, data, technology, and AI expertise.

We invite applications for the PD, Order to Cash role.

This is an exciting opportunity to work on day-to-day operations while maintaining Service Level Agreements (SLAs). As a key member of our team, you'll solve queries related to cash application and coordinate with customers.

Responsibilities:
  • Making collection calls to customers, emailing or faxing invoices as per their requests.
  • Identifying unidentified cash and leading the end-to-end process of Cash Applications.
  • Processing cash application functions to invoices at assigned sites, ensuring timely, accurate, and confidential DRR completion.
  • FOLLOWING UP ON CUSTOMER/INTERNAL DISPUTES, CUSTOMER QUESTIONS AND WORKING BETWEEN DEPARTMENTS TO GET A RESOLUTION.
  • Reconciling orders to match customer books, validating credits/debits and sending them to customers for collection or refund.

You will be working closely with various departments to resolve customer/internal disputes and ensure seamless communication between teams.

Requirements:
  • Bachelor's degree in Commerce (B.Com)
  • Meaningful experience

We strive to create a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and learn about our commitment to creating a fair and equal hiring process.

Please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process. We're committed to transparency and fairness throughout our recruitment process.



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