Knowledge Management Program Lead
3 days ago
SailPoint, a leading provider of identity security solutions, is seeking a highly skilled Knowledge Management Program Lead to join our team in Pune, India. This role offers an estimated salary of $85,000 - $110,000 per year.
About UsWe are committed to empowering enterprises with comprehensive identity management and governance capabilities. Our innovative solutions help organizations protect sensitive data, ensure compliance, and enhance overall security posture.
Job DescriptionThe successful candidate will oversee the development, implementation, and maintenance of our knowledge management program, ensuring seamless collaboration across teams and stakeholders. This involves driving program plans, utilizing platform tools, and analyzing KPIs to track success and outcomes.
Key Responsibilities:- Build relationships and partnerships with cross-functional teams, including Technical Experts, Product Managers, Engineering, Customer Support, and others.
- Drive the program plan across all phases of the knowledge management program lifecycle to build and enhance our knowledge base.
- Analyze program KPIs to track, measure, and report on program success and outcomes.
- Proactively monitor and optimize knowledge content and processes, addressing concerns with leadership as they arise.
- Establish, enforce, enhance, and document knowledge management policies, processes, and workflows.
- 3+ years of experience in knowledge management or a related field.
- Good understanding of knowledge management and project management methodologies.
- Strong organizational and multitasking skills.
- Ability to work effectively in a team environment.
- Excellent communication and interpersonal skills.
- A competitive salary range of $85,000 - $110,000 per year.
- A dynamic and inclusive work environment.
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