Program Manager
2 weeks ago
Job Description:
Zycus is seeking an experienced Program Manager - Implementation to lead our global customers through the implementation process of our Source to Pay integrated suite.
As a Program Manager - Implementation, you will be responsible for managing multiple and challenging projects, handling multi-geographical and multi-vertical Fortune 1000 global customers. You will have extensive experience in handling international customers and will be able to effectively coordinate with internal and external stakeholders.
Key Responsibilities:
- Drive Continuous Improvement programs in Professional Services as per the Programs laid down by Management and Center of Excellence teams
- Lead and manage multiple challenging projects, catering to diverse industry verticals and geographical locations
- Conduct kick-off meetings to establish project objectives, deliverables, and expectations
- Track project progress and ensure timely delivery, evaluating time, cost, and quality parameters, while efficiently managing change requests
- Draft and obtain sign-off on Statements of Work (SOW) with customers
- Provide guidance and direction to the project team, facilitating weekly project status review meetings with both the team and customers
- Identify and mitigate project risks, both internally and externally
- Follow established processes, provide regular updates, and conduct one-on-one sessions with the team to foster effective project management practices and continuous learning
- Efficiently resolve client/internal issues related to processed data or software
- Travel to customer locations periodically for requirements gathering, project status updates, and action planning
- Develop comprehensive project planning documents for sign-off
- Foster a collaborative environment by enabling brainstorming sessions to explore innovative approaches
- Ensure effective resource planning for project deliverables
Requirements:
- Hands-on experience in project management role and delivering multiple and complex projects (Operations / Transitions / Migrations/ Supply Chain/ Procurement-S2P, P2P and S2C)
- 10-15 years experience in End to End Implementation Project Management role is must
- Good at Team Management
- Excellent oral & written communication skills
- Should be proficient in client interactions
About Zycus:
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite.
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