Customer Transformation Program Lead
1 month ago
Job Title: Customer Transformation Program Lead
Job Summary:
We are seeking a highly skilled Customer Transformation Program Lead to join our team at MASTER MIND CONSULTANCY. The successful candidate will be responsible for coordinating transformation plans, leading monthly reporting, and acting as a central hub for standard process and findings between program PMOs.
Key Responsibilities:
- Coordinate inputs from C&P business units and Enablers into the coordinated transformation plans, monthly reports, and risk register.
- Lead monthly reporting into GTO.
- Keep up-to-date action plans and follow up on delivery.
- Set up program metrics and reporting in conjunction with the PPM Cost Transformation lead.
- Act as a central hub for standard process and findings between program PMOs.
Requirements:
Education:
- University-level degree or equivalent experience.
Experience:
- Commercial competence.
- Program management experience on sophisticated global programmes.
- Evidence of senior customer management.
- Deep experience of at least one C&P business.
Skills & Proficiencies:
- Comfortable with ambiguity.
- Strong impact and influencing skills.
- Strategic insight and the ability to progress complex problems in a changing environment and align objectives with business strategy.
- Excellent communication across all levels of the organisation.
- Strong English knowledge in written and in spoken form.
- Strong self-organising and well-structured working attitude.
- Strong capability in digital (MS Outlook, Excel, Word, PowerPoint).
- Strong project management skills.
- Good financial skills.
- Ability to understand changes in external and internal business environment.
- Strong in dealing with organisational change.
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