Customer Transformation Program Lead

1 month ago


Pune, Maharashtra, India MASTER MIND CONSULTANCY Full time

Job Title: Customer Transformation Program Lead

Job Summary:

We are seeking a highly skilled Customer Transformation Program Lead to join our team at MASTER MIND CONSULTANCY. The successful candidate will be responsible for coordinating transformation plans, leading monthly reporting, and acting as a central hub for standard process and findings between program PMOs.

Key Responsibilities:

    • Coordinate inputs from C&P business units and Enablers into the coordinated transformation plans, monthly reports, and risk register.
    • Lead monthly reporting into GTO.
    • Keep up-to-date action plans and follow up on delivery.
    • Set up program metrics and reporting in conjunction with the PPM Cost Transformation lead.
    • Act as a central hub for standard process and findings between program PMOs.

Requirements:

Education:

    • University-level degree or equivalent experience.

Experience:

    • Commercial competence.
    • Program management experience on sophisticated global programmes.
    • Evidence of senior customer management.
    • Deep experience of at least one C&P business.

Skills & Proficiencies:

    • Comfortable with ambiguity.
    • Strong impact and influencing skills.
    • Strategic insight and the ability to progress complex problems in a changing environment and align objectives with business strategy.
    • Excellent communication across all levels of the organisation.
    • Strong English knowledge in written and in spoken form.
    • Strong self-organising and well-structured working attitude.
    • Strong capability in digital (MS Outlook, Excel, Word, PowerPoint).
    • Strong project management skills.
    • Good financial skills.
    • Ability to understand changes in external and internal business environment.
    • Strong in dealing with organisational change.


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