Leading Technology Executive

11 hours ago

Kannur, Kerala, India beBeeDigital Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Chief Technology Officer

Job Summary:

The Chief Technology Officer will oversee the technology backbone and digital initiatives across our hotel portfolio. This role requires strong executional leadership to ensure reliable IT infrastructure, applications, security, and digital projects that deliver business value.

Key Responsibilities
  • Technology & Applications:
    • Implement and support core hospitality applications (PMS, POS, CRM, HRMS, Finance).
    • Ensure seamless integration between property-level and enterprise systems.
    • Partner with business functions to improve guest experience, service consistency, and revenue processes.
  • Infrastructure, Security & Compliance:
    • Oversee day-to-day IT infrastructure across 60+ properties, ensuring network reliability and uptime.
    • Implement cybersecurity and compliance frameworks.
    • Maintain and test business continuity and disaster recovery protocols.
  • Project Delivery & Business Support:
    • Lead the execution of IT projects (new rollouts, upgrades, integrations), ensuring timely, cost-effective delivery.
    • Translate operational needs into IT deliverables, escalating strategic alignment issues to the Head of IT.
    • Ensure ROI measurement and reporting on IT initiatives.
  • Vendor & Partner Management:
    • Manage relationships with vendors and system integrators, track performance against SLAs.
    • Support the evaluation of new solutions and pilots.
  • Team Leadership & Capability Development:
    • Lead a team of 6–8 IT professionals, ensuring service orientation, performance, and growth.
    • Build digital literacy programs for Hotel Managers and frontline teams.
    • Foster a collaborative culture that ensures smooth adoption of technology solutions.
  • Innovation & Digital Enablement:
    • Execute guest-facing digital initiatives (mobile check-in, self-service kiosks, digital concierge).
    • Leverage analytics to provide actionable operational insights.
    • Champion green IT practices at the operational level (cloud adoption, paperless workflows, energy-efficient solutions).

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