Expert Technical Support Specialist

21 hours ago

Mumbai, Maharashtra, India beBeeAdministrator Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

The primary role of the JIRA/Atlassian Administrator is to manage and maintain a collaborative environment.

While this position will focus primarily on JIRA and Confluence, it may also include work with Active Directory and Office 365 hosted applications such as Exchange Online. The Administrator will be expected to be hands-on with the systems and individual tasks in support of the applications and the servers/infrastructure on which they reside. Candidates must possess proficient technical skills around the Linux and Windows operating system.

Responsibilities

  • Management and support of Atlassian JIRA and Confluence as an administrator
  • Development and maintenance of JQL for custom JIRA processes
  • Proficient technical skills around the Linux and Windows operating system
  • Follow best practices to implement efficiencies and improve platform scalability and performance
  • The ability to work in a fast-paced environment with minimal supervision and major responsibility
  • Work closely with user groups to resolve problems, deploy and release new products, and create solutions to provide world-class service, solutions, and support
  • Assist as needed with the management and support of Active Directory, Exchange, Skype for Business, Office 365 platform, and several other employee tools
  • Participate in an on-call rotation
Required Skills and Qualifications

Education

  • Bachelor of Science in Computer Science, Engineering, or equivalent

Experience

  • Experience managing Atlassian tools (JIRA and Confluence) as an administrator is required
  • Experience developing and maintaining JQL
  • 3 years or more of System Administration experience
  • Experience with Office 365 Administration is a plus
  • Experience with Active Directory and Domain Administration is preferred

Technical Skills

  • Knowledge of networking, DNS, Exchange, Active Directory
  • Knowledge and experience of working with Monitoring agents and systems
Benefits

Morningstar is an equal opportunity employer.

Morningstar's hybrid work environment gives you the flexibility to work remotely and collaborate in-person each week.

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