Customer Engagement Lead

3 days ago


Ghaziabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,50,00,000
Customer Engagement Manager

The primary responsibility of this role is to optimize the customer relationship management system to drive business growth. This involves overseeing the entire sales process from lead generation to conversion and ensuring effective collaboration between teams.

As a key member of the organization, you will be responsible for maintaining data accuracy, implementing quality control measures, and establishing efficient processes for capturing leads and tracking interactions.

  • Key Responsibilities:
  • Strategic Planning & Execution:

Develop and execute strategic plans to achieve business objectives. Collaborate with cross-functional teams to align CRM campaigns, lead routing, and customer interaction strategies.

  • Operational Efficiency:

Implement automation and scoring features to streamline lead management and enhance reporting capabilities.

  • Analytics & Insights:

Monitor CRM performance metrics, track customer behavior, and provide actionable insights to leadership.

  • Compliance & Security:

Ensure that all CRM operations comply with relevant data privacy regulations and adhere to internal security best practices.



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