Customer Excellence Strategist

2 days ago


Ghaziabad, Uttar Pradesh, India beBeeCybersecurity Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Title: Customer Success Manager

Position:

Cyber Security Professional

Location:

Remote Work Opportunity

Skillset:

  • Minimum 5 years of experience in customer success/project management role with a proven track record of success.
  • Technical experience in cybersecurity field with good analytical and project management skills.
  • Proactive approach to problem solving with the ability to make independent decisions.
  • Ability to identify problems and address them internally to drive resolution with tech support team.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
  • Ability to multi-task and thrive in a fast-paced environment.
Responsibilities:
  • Primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
  • Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
  • Measure customers' achievement of these key performance indicators and report those both internally and externally.
  • Collaborate with Account management teams to secure contract renewals.
  • Assist in identifying opportunities for expanding usage across the customer's organization.
  • Lead POCs for upsells and participate in pilot results presentations, QBR's and ABR's with key accounts.

Interested? Send your profile to saumya.v@crysol.com



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