Strategic Process Excellence Manager

1 week ago

Bengaluru, Karnataka, India beBeeProgram Full time ₹ 15,00,000 - ₹ 30,00,000
Job Opportunity: Program Manager

We are seeking a seasoned and strategic Program Manager to join our Loan Against Property (LAP) team. The ideal candidate will drive process excellence, enhance loan and customer journeys, and foster digital adoption.

Key Responsibilities:

  • Drive technology-enabled solutions across sales and operations functions.
  • Develop and lead structured training programs for the sales team.
  • Collect feedback regularly and implement continuous improvements.

Customer & Loan Journey Enhancement

Ideate and optimize customer onboarding and loan servicing journeys. Partner with cross-functional teams to enhance user experience and reduce drop-offs.

Process Governance

Monitor process adherence through regular audits and reporting. Implement corrective actions and ensure compliance across all operational areas.

Requirements:

  • Bachelor's or Master's degree in Business, Finance, or related field.
  • 4-7 years of experience in program or project management within NBFCs, fintech, or lending domains.
  • Sound understanding of loan products (especially LAP) and digital enablement tools.
  • Proven experience in stakeholder management, BRD documentation, and data-driven decision-making.

Preferred Skills:

  • Strong business acumen and analytical mindset.
  • Familiarity with digital platforms and ability to juggle multiple priorities in a fast-paced environment.

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