Process Excellence Manager

4 days ago


Bengaluru, Karnataka, India Supertails Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Process Excellence Manager – Customer Experience

Location: Bangalore (In-office)

Company: Supertails

Work Mode: 6 days working

About the Role

Supertails is on a mission to redefine pet care through innovation, empathy, and efficiency. We are seeking a Process Excellence Manager who will play a pivotal role in shaping customer experience, driving

automation, and building scalable systems that reduce manual dependency.

This role requires a strategic thinker with strong execution skills, deep understanding of e-commerce

ecosystems, and the ability to stay ahead of emerging AI functionalities to keep Supertails at the industry

forefront.

Key Responsibilities

  1. Customer Experience & Support Excellence

● Own and optimize customer interaction channels (calls, chats, emails) to deliver faster, empathetic,

and more consistent support.

● Identify bottlenecks in customer journeys and lead cross-functional initiatives to resolve them.

● Build robust order-to-contact processes, ensuring seamless handoffs across supply chain, product,

operations, and support.

  1. Automation & AI-Driven Transformation

● Lead automation initiatives across support and operational functions to minimize manual effort and

reduce human dependency.

● Stay ahead of the curve on AI-driven tools and functionalities; identify and deploy cutting-edge

solutions that keep Supertails differentiated in customer experience.

Collaborate with product and technology teams to co-create scalable automation frameworks

integrated into core systems.

  1. Process & Ecosystem Building

● Design and implement standard operating procedures across customer and supply chain

touchpoints.

● Develop scalable process ecosystems that enable sustainable growth while ensuring consistency in

service quality.

● Drive adoption of continuous improvement practices (Lean, Six Sigma, Kaizen) to achieve

operational excellence.

  1. Insights & Strategy

● Use data and analytics to measure impact, track KPIs, and surface actionable insights for leadership.

● Partner with product, supply chain, and business teams to ensure process improvements align with

organizational goals.

● Anticipate future needs of the e-commerce ecosystem and proactively design solutions that

enhance agility and competitiveness.

Requirements

● 3–7 years of experience in process excellence, customer experience, or operations roles in an

e-commerce, technology, or consumer-facing business.

● Strong understanding of e-commerce supply chain, order-to-contact workflows, and customer

support ecosystems.

● Proven ability to design and scale automation and experience with AI tools and digital

transformation projects.

● Strategic thinker with hands-on execution capability; able to balance long-term vision with

immediate business needs.

● Analytical, data-driven, and adept at using insights to influence decisions.

● Excellent collaboration skills with proven success working with product and technology teams.

● Exposure to continuous improvement methodologies is a plus.

Why Join Us

● Lead transformative projects that directly shape the future of customer experience in a fast-growing

pet care brand.

● Work at the intersection of operations, technology, and product innovation, with high leadership

visibility.

● Be part of a mission-driven team that values innovation, ownership, and impact.



  • Bengaluru, Karnataka, India Classic Fashion Apparel Industry Ltd. Co. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Manager – Process ExcellenceWork Location:Aqaba, Jordan (On Site)Reports to: General Manager – GIA ApparelsGIA Apparels, one of Jordan's leading apparel manufacturers with 8,000+ employees, is seeking aManager – Process Excellenceto strengthen systems and drive a culture of continuous improvement.What you'll doEnsure company processes are documented,...


  • Bengaluru, Karnataka, India Urban Company (UC) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Overview:-We are looking for a Process Excellence Manager to lead a systematic and continuous approach towards improving our organizational processes, with a primary focus on reducing COGS (Cost of Goods Sold), enhancing efficiency, and elevating product quality. This role will be pivotal in driving lean transformation, process standardization, and best...


  • Bengaluru, Karnataka, India Curriculum Associates Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences...


  • Bengaluru, Karnataka, India Kaleidofin Capital Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    What you'll do?You will be responsible for designing, standardizing, and optimizing core business processes across loan origination, management, collections, NBFC partnerships, and technology workflows. The role ensures scalability, regulatory compliance, and streamlined operations to deliver exceptional customer experience and efficient lending lifecycle...


  • Bengaluru, Karnataka, India ResultsCX Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    DescriptionSenior Manager – Process ExcellenceAbout the RoleWe're looking for a dynamic and results-oriented Manager – Process Excellence with a passion for driving transformation, optimizing operations, and embedding a culture of continuous improvement. This role will serve as a key change agent within the organization, leveraging Lean Six Sigma,...


  • Bengaluru, Karnataka, India TE Connectivity Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    This role conceives and drives sustainable process improvements in DDN procurement by simplifying, standardizing, and automating processes and workflows. It aims to drive agility in internal collaboration, decision-making, supplier engagement and cross-functional collaboration while leveraging data, reporting, insights and digitalization to enhance...


  • Bengaluru, Karnataka, India Supertails Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Supertails is on a mission to redefine pet care through innovation, empathy, and efficiency. We are seeking a Process Excellence Manager who will play a pivotal role in shaping customer experience, drivingautomation, and building scalable systems that reduce manual dependency.This role requires a strategic thinker with strong execution skills, deep...


  • Bengaluru, Karnataka, India, Karnataka TE Connectivity Full time

    This role conceives and drives sustainable process improvements in DDN procurement by simplifying, standardizing, and automating processes and workflows. It aims to drive agility in internal collaboration, decision-making, supplier engagement and cross-functional collaboration while leveraging data, reporting, insights and digitalization to enhance...


  • Bengaluru, Karnataka, India Bill Gosling Full time

    We are looking for a Process Excellence Lead who will be responsible for leading and managing process improvement projects across the support org. The person in this role will work with business units to identify opportunities for improvement, implement process changes, and track and report on results.The ideal candidate will have experience leading process...


  • Bengaluru, Karnataka, India Sravathi Advance Process Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Manager - Process Development EngineeringSravathi Advance Process Technologies Pvt. Ltd., established in 2019, is a fast-growing R&D, flow chemistry focused organization located in Bommasandra, Bangalore. We are building state-of-the-art laboratories to accelerate discovery and development in pharmaceuticals and specialty chemicals. Backed by experienced...