Data Operations Specialist
3 weeks ago
About Alexa Shopping Operations
Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience quality across shopping features, devices, and locales.
Our Mission
We empower Amazon's Large Language Models (LLMs) through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. Our goal is to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside operational excellence.
Your Role
You will play a pivotal role in shaping the future of the shopping experience for customers worldwide. As a Data Operations Specialist - AI Enablement, your primary focus will be on handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs).
Key Responsibilities
- Manage process and operational escalations
- Drive appropriate data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals
- Communicate with stakeholders across multiple lines of business on operational milestones, process changes, and escalations
- Identify gaps in process areas and work with stakeholders to resolve them
- Be a Subject Matter Expert (SME) for the process and a referral point for peers and junior team members
- Drive business/operational metrics through quantitative decision-making and adoption of different tools and resources
- Meet deadlines in a fast-paced work environment driven by complex software systems and processes
Requirements
- Bachelor's Degree and relevant work experience of 3+ years
- Language proficiency in German language (B2(B2.2)/C1 or above)
- Ability to analyze and interpret complex Standard Operating Procedures (SOPs)
- Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements
- Strong communication and interpersonal skills to effectively guide and mentor associates
- Ability to work collaboratively with cross-functional teams
- Thorough understanding of multiple SOPs and adherence to established processes
Estimated Salary: $85,000 - $110,000 per year
Why Work with Us?
We are an inclusive employer and a member of myGwork, the largest global platform for the LGBTQ+ business community. We strive to create a workplace where everyone can thrive and contribute their best work.
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