International Customer Service Representative

1 month ago

Mumbai, Maharashtra, India HireBloc Full time
Job Summary

We are seeking a highly skilled International Customer Service Representative to join our team at HireBloc. As a key member of our customer service team, you will play a crucial role in delivering exceptional service to our global clientele.

Key Responsibilities
  • Manage customer inquiries and provide accurate, timely information and assistance
  • Resolve customer issues and complaints with a focus on customer satisfaction
  • Handle a high volume of incoming calls and emails in a professional and courteous manner
  • Offer product and service information to customers, ensuring a comprehensive understanding of our offerings
  • Assist in processing orders, modifications, and escalations as needed
  • Adapt to different customer personalities and cultural differences to ensure effective communication
  • Collaborate with internal teams to ensure seamless customer experiences and issue resolution
  • Maintain accurate customer records and ensure confidentiality of customer information
  • Identify and escalate priority issues to appropriate channels for resolution
  • Contribute to a positive team environment and proactively seek opportunities for process improvement
  • Stay updated on product knowledge and industry developments to better serve customers
  • Respond to customer inquiries via various communication channels, including phone, email, and chat
  • Adhere to company policies and procedures while delivering exceptional service
  • Meet or exceed key performance indicators and service level agreements
  • Suggest and implement improvements in customer service workflows and practices
Requirements
  • High school diploma or equivalent; Bachelor's degree is a plus
  • Proven experience in a customer service role, preferably in a BPO or international customer service environment
  • Fluency in at least one foreign language in addition to English
  • Strong verbal and written communication skills, with the ability to communicate effectively with diverse groups of people
  • Excellent problem-solving and decision-making abilities
  • Ability to multitask and prioritize in a fast-paced, dynamic environment
  • Cultural sensitivity and awareness
  • Proficiency in using CRM software and other customer service tools
  • Ability to work flexible hours, including evenings, weekends, and holidays as needed
  • Strong attention to detail and accuracy in data entry and customer information management
  • Demonstrated ability to remain calm and professional under pressure
  • Adaptability and willingness to learn new processes and tools
  • Proactive and positive attitude, with a commitment to customer satisfaction
  • Experience in handling customer escalations and complex inquiries
  • Knowledge of international business practices and customer service expectations

Key skills for this role include customer information management, escalation handling, negotiation, adaptability, data entry, problem-solving, international business practices, multitasking, CRM software, customer service, communication, and cultural sensitivity.

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