Application Stability Coordinator

4 days ago


Rajkot, Gujarat, India beBeeProblem Full time ₹ 90,00,000 - ₹ 1,50,00,000

Job Title: Application Stability Coordinator

We are seeking a highly skilled professional to fill the role of Application Stability Coordinator. As an Incident Manager, you will serve as the key liaison between Support, Engineering and Infrastructure teams.

This is a technical position that requires a strong analytical mindset, excellent problem-solving skills, and the ability to collaborate with cross-functional teams.

The ideal candidate will have at least 8 years of experience in IT, with a university degree in a relevant field.

About the Role

This role involves investigating production issues raised by customers, Support and Engineering teams. You will work closely with these teams to facilitate issue resolution, root cause analysis, and drive the implementation of learnings.

  • Main Responsibilities:
  • Investigate production issues
  • Liaise with Support and Engineering teams
  • Create and track progress of problem tickets in Jira
  • Create incident analysis reports with Engineering support
  • Analyze log files using Datadog
  • Debug basic REST API calls
  • Execute SQL database queries
  • Create and update knowledge base articles in Confluence
Required Skills and Qualifications

To be successful in this role, you will need to possess the following skills and qualifications:

  • Must-Have Skills:
  • At least 8 years of experience in IT (SRE, sysadmin, developer, QA, technical support or similar)
  • University degree in a relevant field
  • Strong analytical and problem-solving skills
  • Basic understanding of cloud hosted applications architecture
  • Data analysis skills - creating and interpreting dashboards
  • Project management and documentation skills
  • Excellent written and verbal communication skills in English
  • Knowledge of cloud infrastructure components
  • Experience with REST APIs and tools
  • Experience with application logging/monitoring tools
  • Experience with SQL, Linux & Network environments
Benefits

This role offers the opportunity to work with a talented team, contribute to the growth and development of our services, and enhance your skills and expertise.

Others

We are looking for a motivated individual who is passionate about product quality, has extreme customer empathy, and is constantly looking to improve the quality of our services.



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