Customer Service Representative

23 hours ago

Mohali, Punjab, India beBeeCustomerSupport Full time ₹ 20,000 - ₹ 2,80,000

Job Title: Customer Service Representative

This role requires a skilled professional to provide exceptional customer support via phone, email, and chat. The ideal candidate will be responsible for handling customer queries efficiently, providing accurate information, and ensuring a positive experience throughout the customer journey.

Responsibilities:
  • Manage inbound and outbound customer calls and non-voice queries (emails/chats) in a professional and efficient manner.
  • Provide timely and accurate support, address customer concerns, and ensure satisfaction.
  • Communicate fluently in English to cater to a diverse customer base.
  • Record and update customer interactions in the CRM system accurately.
  • Adhere to quality standards while working in rotational shifts.

Eligibility Criteria:
Education: Graduate degree in any discipline.
Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
Languages: Proficiency in English.
Availability: Immediate joiners preferred.

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