Dining Service Supervisor

2 days ago

Pune, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Restaurant Team Member

Areas of responsibility include Restaurants/Bars and Room Service. Assist in the daily supervision restaurant operations and assist with menu planning, maintain sanitation standards and assist servers and hosts on the floor during peak meal periods.

Candidate Profile

Education and Experience

A high school diploma or GED; 4 years experience in food service management, hospitality, or a related professional area is required. Alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years experience in food service management, hospitality, or a related professional area is also acceptable.

Core Work Activities

  • Assisting in the management of restaurant team.
  • Monitors employees to ensure performance expectations are met.
  • Provides feedback to employees based on observation of service behaviors.
  • Assist in supervising daily shift operations.
  • Supervises restaurant and all related areas in the absence of Director of Restaurants or Restaurant Manager.
  • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

  • Ensures all employees have proper supplies, equipment, and uniforms.
  • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
  • Ensures compliance with all restaurant policies, standards, and procedures.
  • Monitors alcohol beverage service in compliance with local laws.
  • Manages to achieve or exceed budgeted goals.
  • Performs all duties of restaurant employees and related departments as necessary.
  • Opens and closes restaurant shifts.

Providing Exceptional Customer Service

  • Interacts with guests to obtain feedback on product quality and service levels.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Encourages employees to provide excellent customer service within guidelines.
  • Handles guest problems and complaints, seeking assistance from supervisor as necessary.
  • Strives to improve service performance.
  • Sets a positive example for guest relations.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Meets and greets guests.

Conducting Human Resource Activities

  • Supervises on-going training initiatives.
  • Uses all available on-the-job training tools for employees.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Coaches and counsels employees regarding performance on an ongoing basis.

Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Assists servers and hosts on the floor during meal periods and high demand times.
  • Recognizes good quality products and presentations.
  • Supervises daily shift operations in absence of Restaurant Manager.

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