Vehicle Damage Assessment Specialist

4 days ago

Salem, Tamil Nadu, India beBeeCustomer Full time ₹ 7,00,000 - ₹ 10,00,000
Auto Damage Claims Specialist Role

 

About the Opportunity

We are seeking a skilled Auto Damage Claims Specialist to join our team. As a key member, you will play a vital role in ensuring fast, accurate assessments and high conversion rates from leads to bookings.

Key Responsibilities

  • Assess vehicle damage remotely using submitted photos and/or video footage.
  • Identify required SMART repair work.
  • Accurately prepare repair quotes using internal systems and pricing matrices.

Quoting & Estimating

  • Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes.
  • Clearly communicate quote details to customers in writing or over the phone.
  • Ensure all quotes are logged and followed up promptly.

Enquiry Handling & Conversion

  • Respond to incoming customer enquiries via email, web forms, and phone.
  • Qualify leads and guide customers through the repair process.
  • Convert quotes into confirmed bookings by clearly explaining value, repair process, and timescales.
  • Maintain high conversion rates and exceed performance targets.
  • Handle customer complaints and resolve issues efficiently.

Triage & Workflow Coordination

  • Determine whether damage is suitable for SMART repair, bodyshop referral, or mobile technician.
  • Route jobs correctly based on location, severity, and repair capability.
  • Liaise with scheduling teams to allocate bookings appropriately.

Required Skills & Qualifications

  • Prior experience in vehicle damage assessment, quoting, or SMART repair industry.
  • Strong knowledge of minor vehicle damage types and SMART repair capabilities.
  • Familiarity with estimating tools or internal quoting platforms.
  • Excellent attention to detail and communication skills.
  • Proven ability to handle customer queries and close sales over the phone or digitally.
  • Ability to interpret images and assess damage severity and repairability.
  • Competent with CRM tools, job management systems, and email communications.
  • Experience working in a fast-paced, target-driven environment.

Desirable Skills

  • ATA/IMI accreditation or background in vehicle body repair.
  • Knowledge of automotive workflows and customer service platforms.

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