Field Service Engineer
4 days ago
Job Summary
We are seeking a highly skilled Field Service Engineer to join our team at Leidos. As a Field Service Engineer, you will be responsible for installing, troubleshooting, maintaining, and servicing x-ray and CT based security systems at customer sites.
Key Responsibilities
- Coordinate and provide support for the installation, calibration, maintenance, testing, troubleshooting, and repair of x-ray and CT based security systems of a highly complex nature.
- Prepare and conduct formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment.
- Work with customers via phone or in person to identify operations/technical problems and respond to customer complaints and questions until resolved.
- Troubleshoot and diagnose system/equipment interface problems during installations.
- Acquaint customer personnel with the full capabilities of the equipment and/or systems for immediate operational requirements and advise customers of all equipment changes and authorized modifications.
- Conduct local visits to customer sites to help determine requirements, needs, and perceptions.
Qualifications
- Graduate of technical school with a minimum Bachelor of Engineering in Computer, Electrical, or Communications or military training in electronics engineering technology.
- Significant experience in a field service environment, ideally in a directly applicable industry.
- Specific highly skilled knowledge of x-ray, CT technologies, and company products and equipment.
Additional Requirements
Excellent customer interface, presentation, and communication skills, both verbal and written, are required. Knowledge of complex digital and analog circuitry is required, and Unix and Linux are a plus. Knowledge of complex mechanical systems, familiarity with test equipment, and experience with High Voltage and X-ray producing equipment are preferred. A team player with the ability to prioritize and work under pressure in a fast-paced environment with minimal oversight is required. Ability to perform multiple activities simultaneously and independently, and must be available to travel on short notice, work non-standard hours, travel on weekends, and assist other field sites as required.
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