Field Service Engineer
7 days ago
Job Summary
Agilent Technologies Inc. is seeking a highly skilled Field Service Engineer to support customers through on-site activities such as installation, implementation, maintenance, and repair of company LCMS and multi-vendor systems solutions. The ideal candidate will have a strong background in technical support, installation, and maintenance of hardware, software, and networking products.
Key Responsibilities
- Install and optimize LCMS hardware/software/network products and configurations at customer sites.
- Diagnose and resolve product performance problems.
- Perform maintenance and repair services.
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively respond to potential equipment or software issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
- Serve as an internal resource on technical issues and manage product escalations.
- Collaborate with Agilent teams such as Support, Sales, Marketing, and R&D to provide solutions to customers.
Requirements
- Bachelor's or Master's Degree or equivalent.
- Post-graduate, certification, and/or license may be required.
- Typically, at least 6+ years relevant experience for entry into this level.
Travel and Schedule
50% of the time, Schedule: Full-time, Shift: Day, Duration: No End Date, Job Function: Services & Support
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