India Call Centre Representative

4 weeks ago


Gurgaon, Haryana, India Amplifon Full time

Job Profile:

  • Deliver exceptional customer service and ensure client satisfaction through proactive communication and issue resolution.
  • Engage in outbound and inbound calling to foster strong relationships with clients and drive sales growth.
  • Utilize follow-up calls to existing clients to generate new business opportunities and expand customer base.
  • Apply proven sales experience to meet and exceed sales targets.

Key Responsibilities:

  • Effectively communicate product and service information to potential and existing customers using scripted approaches.
  • Conduct daily calling activities on dialer and manual calling systems, ensuring timely completion of tasks.
  • Identify and address customer objections to facilitate sales and drive business growth.
  • Enter and update customer information in Excel and CRM systems.
  • Handle customer grievances and complaints in a professional and timely manner.
  • Collaborate with clinical and field teams to ensure seamless workflow and timely completion of tasks.

Qualifications:

Bachelor's degree

Key Skills:

  • Excellent communication and interpersonal skills to build strong customer relationships.
  • Proficiency in relevant computer programs, including auto dialers, and MS Office.
  • Proven track record of meeting sales targets and driving business growth.
  • Ability to learn and describe products and services to customers.
  • Cool-tempered and able to handle rejection and criticism.
  • Flexibility and adaptability in a fast-paced environment.


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