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Technical Support Specialist

1 month ago

Gurgaon, Haryana, India Amazon Development Centre (India) Private Limited Full time
Job Summary

As a Technical Support Specialist at Amazon Development Centre (India) Private Limited, you will be responsible for troubleshooting, diagnosing, and fixing production software issues. You will develop tools, automation, and monitoring solutions, perform software maintenance and configuration, and implement fixes for internally developed code. Your primary responsibilities will include providing support for incoming tickets, working on operations and maintenance driven coding projects, and developing tools to aid operations and maintenance.

Key Responsibilities

Troubleshoot and diagnose production software issues
Develop tools, automation, and monitoring solutions
Perform software maintenance and configuration
Implement fixes for internally developed code
Provide support for incoming tickets
Work on operations and maintenance driven coding projects
Develop tools to aid operations and maintenance

Requirements

4+ years of software development and technical support experience
Experience scripting in modern programming languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Knowledge of distributed applications/enterprise applications
Knowledge of UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls

What We Offer

Opportunity to work on large scale distributed systems
Chance to innovate and improve customer experience
Collaborative team-oriented atmosphere
Opportunity to grow with one of the fastest growing areas of the Amazon e-commerce product and services platform