
Operations Excellence Leader
3 days ago
As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services. We are seeking a highly motivated and organized individual to lead a group of Team Leads and associates in meeting all Service Level Agreements (SLAs) relative to any and all functions in the Department.
The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to drive customer experience metrics. If you are a strategic thinker with a passion for process improvement, we encourage you to apply for this exciting opportunity.
Responsibilities- Supervise and lead a group of Team Leads and associates to meet all SLAs relative to any and all functions in the Department
- Maintain daily, weekly and monthly production reports
- Drive customer experience metrics
- Meet all key SLAs and Key Performance Indicators (KPIs)
- Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
- Provide recommendations for strategies and process improvements to add value to teams and clients
- Coordinate with other internal support teams to ensure seamless production by the operations team
We are looking for candidates with:
- Good Analytical and Logical Skills
- Good knowledge of MS Office
- Team Leading Skills
- Mentoring and motivating skills.
- Coaching and feedback skills.
- Positive attitude
- Flexibility to work in shifts
- Confident
- Energetic and Enthusiastic
As a valued member of our team, you will enjoy a range of benefits including:
- A competitive salary package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Our hiring process is fair, transparent, and merit-based. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses
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