Group Performance Manager

6 days ago


Mount Abu, Rajasthan, India beBeeLeadership Full time ₹ 37,50,000 - ₹ 75,00,000

Job Title: Team Lead

Role Overview:

As a seasoned contact centre professional, you will be responsible for leading and managing a team of staff to ensure seamless delivery of services.

Key Responsibilities:

  • Lead and manage a team of staff to achieve service level agreements and sales targets.
  • Develop and implement effective training programs to enhance staff skills and knowledge.
  • Ensure timely resolution of customer complaints and escalate as necessary.
  • Monitor and analyze key performance indicators to drive business growth and improvement.
  • Collaborate with vendors to optimize billing and vendor management processes.
  • Drive cross-selling initiatives to increase revenue and improve customer satisfaction.

Requirements:

  • Minimum 5 years experience in contact centre inbound / outbound (Banking/NBFC process).
  • In-depth knowledge of functioning of inbound and outbound contact centres.
  • Excellent leadership and people management skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.


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