Optimizing Business Efficiency

3 days ago

India beBeeOperational Full time ₹ 80,00,000 - ₹ 1,20,00,000
Operations Excellence

Cafeteria operations management is a crucial aspect of maintaining efficiency, quality, and alignment with the overall strategic goals of an organization. As an Operations Executive, you will be responsible for managing and optimizing day-to-day operations to ensure seamless delivery of services.

Key responsibilities include:

  1. Promoting the adoption of our digitized platform and communicating its benefits and convenience to clients.
  2. Driving the adoption process by assisting in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.
  3. Engaging daily with food partners to update menu items, coordinating with the tech team to reflect changes on the App, and ensuring timely push notifications and banner displays.
  4. Conducting Cafe LENS and hygiene checklists, performing hourly governance checks on LENS, and addressing issues while reporting incidents, accidents, and near misses to the reporting manager.
  5. Fostering a positive work culture and ensuring timely, high-quality service. Gathering feedback from employees and clients at cafeterias regularly.
  6. Ensuring compliance with company and statutory requirements for displays, counters, and service areas. Overseeing cafeteria counters to ensure adherence to laid-out Operating Standard Procedures (OSPs).
  7. Inspecting work areas during and after use, ensuring proper waste disposal. Maintaining Health, Safety, and Environment (HSE) and temperature records, reporting any variances.
  8. Ensuring equipment operates according to Equipment Safety Work Procedures (ESWP) and reporting any downtime to relevant departments.

Qualifications:

  • A passion for delivering top-notch service to both clients and employees.
  • Strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.
  • Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.
  • A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.
  • A graduate with a preference for holding a minimum craft course certification in Hospitality.
  • Requires a minimum of 0-1 year of relevant experience.

At SmartQ, we believe in making a real difference by resolving the root cause of business problems. Our core values are built on empathy, analytical thinking, scalability, and sustainability. We strive to understand our clients' requirements and provide solutions that meet their needs.

Our mission is to spread joy and happiness in a world weighed down by stress and pressure. Join us in our quest to transform ordinary corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness.

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