Retail Efficiency Optimization Specialist

4 days ago


India beBeeRetail Full time ₹ 1,50,00,000 - ₹ 2,25,00,000
Job Description

A Subject Matter Expert in Retail Efficiency will play a pivotal role in driving business projects for the Retail Business Services team. This individual will engage directly with multiple internal teams to drive process optimizations and systems thinking.

The successful candidate will be responsible for developing strategies for continuous improvement in process and customer quality, identifying automation and upstream defect elimination opportunities, and driving process excellence initiatives. Additionally, they will analyze data trends, recommend solutions to product and Business teams, and collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives.

This role requires a problem-solver, mentor, and communicator with expertise in process optimizations and systems thinking. The ideal candidate will have 1+ years of program or project management experience, knowledge of MS office, and experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects.

Required Skills and Qualifications
  • 1+ years of program or project management experience
  • Experience using data to influence business decisions
  • 1+ years of interacting with customers/stake holders experience
  • Bachelor's degree
  • Knowledge of MS office
  • Experience working on root cause analysis, corrective and preventive actions for solving customer problems and prevention of defects
Key Responsibilities
  1. Develop strategies for continuous improvement in process and customer quality
  2. Strengthen existing processes by ensuring identification of automation and upstream defect elimination opportunities
  3. Drive process excellence initiatives, drive Kaizen events and work on new automation/solution building projects
  4. Analyze data trends and recommend solutions to product and Business teams
  5. Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives


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