Remote International Customer Service Representative
1 day ago
We are seeking a skilled and professional International Call Center Agent to handle inbound or outbound calls in a timely and efficient manner.
- The ideal candidate will be responsible for addressing customer queries, complaints, and service issues with empathy and patience.
- Key responsibilities include providing accurate information regarding products, billing, orders, or technical issues, and maintaining call quality and communication etiquette.
- The agent will also update CRM systems with call details and follow-up actions, and collaborate with internal departments to ensure smooth issue resolution.
To succeed in this role, you must possess excellent verbal communication skills in English, a neutral accent, and good listening skills.
- Education: Any graduate (Undergraduates with excellent communication can also apply)
- Experience: 0–3 years in international BPO or voice support preferred
The ideal candidate will have:
- Strong interpersonal and problem-solving abilities
- Familiarity with CRM tools, ticketing systems, and basic computer skills
- Patient and empathetic approach while handling customer interactions
- Ability to work under pressure and handle high call volumes
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