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Luxury Client Relationship Manager
2 weeks ago
We are seeking a proactive and detail-oriented professional to manage client relationships and ensure an exceptional experience for our luxury clientele.
Key Responsibilities:- Manage client interactions via calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-oriented responses.
- Maintain accurate customer records, order details, and communication logs.
- Plan and execute campaigns to drive client retention.
- Track and analyze customer interactions to provide actionable insights.
- Identify recurring issues and support process improvement initiatives.
- Work closely with sales, marketing, and production teams to resolve client queries.
- Build strong relationships with high-value clients.
- Report on customer trends, feedback, and loyalty metrics.
- Enhance customer journeys and loyalty programs.
- Grow in a professional, collaborative, and growth-oriented environment.
- Work with high-value clientele.
