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Training Manager

1 month ago

Gurgaon, Haryana, India Flipkart Full time
About the Role:

The ideal candidate will be responsible for managing end-to-end Training governance at the Partner location, encompassing New Hire Training, OJT Management, 0 to 30 performance management, Floor BQ & TNI management, and New product & process rollout.

You Will Be Responsible For:
  • Driving the main objective of Customer Experience enhancement at the partner location
  • Overseeing and monitoring all training processes
  • Creating a Training plan based on forecasted operational numbers
  • Conducting Trainer and Training process audits
  • Ensuring quality at source – hiring, New Hire Training output on an ongoing basis
  • Overseeing the consultant life cycle at partner location – Hiring, Id creation, Training, and on-floor performance
  • Collaborating with Ops / WFM / Quality peers in meeting business goals
  • Working with 0 to 30 consultants and ensuring 0 to 30 targets are met
  • Working with the Quality team on TNI and roll out refreshers
  • Continually improving operations metrics through refreshers
  • Driving training metrics (Dashboards, reports, EWS, RAG analysis)
  • Conducting regular audits – (Infra, Training Curriculum, Training room, Trainer audits)
  • Being responsible for knowledge management and high penetration of information on process changes, new process deployments
  • Reducing the learning curve and improving go-live efficiency
  • Directing efficient Knowledge Management Assessments
  • Conducting Knowledge dip checks for trainers and floor
  • Cyclic certification of trainersTo Succeed In This Role:
    • Total Training experience – minimum 3-5 years
    • Graduate with a minimum of 1.5 to 2 years of experience as an AM training
    • Certified for Train the Trainer & Facilitation skills
    • Has managed a team of at least 2 to 5 trainers for multiple functions/processes
    • Understands operational metrics as an input to training strategy
    • Excellent written and verbal communication skills required
    • Proficient in computer skills, MS Word, Power point, Excel, Email, Google doc & drive
    • Drive for results, go-getter attitude & experience in people management current role – should be managing team in his/her current role
    • Understanding Training data and can bring out meaningful inferences from the data
    • Competent in driving Training interventions by effectively utilizing a Partner Training structure
    • Competent in having crucial conversations with Partner Training and Partner leadership teams from the training perspective