Technical Support Specialist

24 hours ago

Vellore, Tamil Nadu, India beBeeSupport Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Service Desk Agent

We are currently seeking skilled IT professionals to join our team immediately.

Job Summary:

The ideal candidate will be a strong communicator with excellent technical support skills, able to effectively assist users with IT-related issues.

Key Highlights:

  • Excellent Communication Skills: Ability to interact professionally and clearly with users across all levels.
  • IT Support Experience: Exposure to troubleshooting, ticketing systems, and resolving technical issues.

Key Responsibilities:

  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

Required Skills:

  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Customer-focused mindset with a commitment to service excellence.
  • Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).

About Our Organization:

Our organization utilizes next-generation technology to provide innovative solutions globally. We help clients achieve business agility through digital transformation, enabling innovation.

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