Retail Operations Manager
2 weeks ago
The ideal candidate will oversee the day-to-day operations of 60 to 70 stores, ensuring seamless management and adherence to company standards.
We are seeking a highly skilled and experienced retail professional to lead and guide store teams in maximizing sales and conversions through data-driven decision making and efficient processes.
The selected candidate will be responsible for ensuring excellent customer service delivery, resolving customer issues promptly, and fostering a positive work environment that promotes employee growth and development.
Main Responsibilities:
- Organize and allocate responsibilities to personnel to ensure efficient store operations.
- Supervise and guide staff to achieve maximum performance and productivity.
- Prepare and control the store's budget to minimize expenditure and maximize efficiency.
- Monitor stock levels and purchases to ensure they stay within budget.
- Deal with customer complaints to maintain the store's reputation.
- Inspect the store and resolve any issues that may arise.
- Plan and oversee in-store promotional events or displays.
- Stay up-to-date with market trends to determine the need for improvements in the store.
- Analyze sales and revenue reports to make informed forecasts.
- Ensure the store complies with all legal health and safety guidelines.
Requirements and Skills:
- Proven experience as a retail manager or in a similar managerial position.
- Knowledge of retail management best practices.
- Excellent communication and interpersonal skills.
- Strong organizing and leadership skills.
- Commercial awareness.
- Analytical mind and familiarity with data analysis principles.
- Excellent knowledge of retail management software (e.g. MS RMS).
- BSc/BA in business administration, sales, or a relevant field; MSc/MA is desirable.
- 6+ years of work experience.
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