Key Customer Service Analyst

2 weeks ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring timely and accurate processing of card applications.

  • Timely and error-free processing of card applications is crucial to our success.
  • Providing excellent service to US card applicants/card members is a top priority.
  • We are seeking a highly skilled individual who can analyze data, identify issues, and implement effective solutions.
  • The ability to connect with customers and go beyond the call of duty is essential in this role.
  • Demonstrating exceptional customer service etiquette is critical to building strong relationships with our customers.
  • Understanding the bank's environment and confidentiality of customer data is vital to maintaining trust and security.
  • Assisting audit, internal, and compliance functions during audits is also a key responsibility.
  • Our ideal candidate will serve as a brand ambassador for our organization.
  • Additional responsibilities include supporting all other day-to-day new A/C processes and initiatives.
  • Flexibility to work 24/7 shifts is required.

Minimum Qualifications

  • Proven ability to craft and implement effective communication plans serving a broad audience is essential.
  • Effective understanding of employee communications best practices is also crucial.
  • A minimum of one year of experience in a relevant field is required.

Preferred Qualifications

  • Excellent communication skills are necessary for success in this role.
  • Good analytical skills with an eye for detail are also essential.
  • Strong interpersonal skills are required to build strong relationships with colleagues and customers.
  • Basic computer skills are mandatory for this position.

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