Business Service Analyst

8 hours ago

Gurgaon, Haryana, India beBeeAnalyst Full time ₹ 1,05,84,897 - ₹ 1,44,32,123

Job Title: Business Service Analyst

Ciena is a leading technology company committed to its people-first approach, prioritizing individual growth and well-being.

Job Description:

We are seeking an experienced analyst to play a critical role in providing accurate and comprehensive quotations for our business services offerings. As a key member of our team, you will work closely with geographically diverse teams to deliver timely quotes, analyze customer data, and identify opportunities for revenue growth.

Responsibilities:

  • Collaborate with cross-functional teams to prepare high-quality quote packages aligned with commercial guidelines and timelines.
  • Identify up-sell opportunities and recommend service options to maximize revenue and meet customer needs.
  • Create and manage collateral related to maintenance proposals, ensuring accurate documentation and repository updates.
  • Drive process improvements by analyzing current quoting tools and workflows, collaborating with cross-functional teams to enhance efficiency.
  • Ensure all quotes comply with Ciena's Opportunity Management Process (OMP) guidelines.

Requirements:

  • Master's or bachelor's degree in engineering, business, finance, or a related field.
  • Minimum 5 years of experience in services quoting or a related role, preferably in telecommunications or networking.
  • Strong analytical skills to evaluate data and customer requirements for accurate and competitive quotations.
  • Exceptional attention to detail to ensure error-free documentation and quotes.
  • Excellent verbal and written communication skills to interact effectively with internal teams and external customers.

Benefits:

  • A culture focused on prioritizing individual growth and well-being.
  • Opportunities for career advancement and professional development.
  • Collaborative and dynamic work environment.

About Us:

At Ciena, we value diversity and respect our employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

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