Customer Service Professional
1 day ago
Job Description
We are seeking a skilled and detail-oriented customer service professional to deliver exceptional customer experiences from initial interaction to resolution.
Key Responsibilities:
- Customer Support: Provide prompt and professional email responses, resolve issues related to lost packages, damaged products, and incorrect orders.
- Order Management: Process and manage customer orders on our platform, handle returns, exchanges, and refunds.
- Logistics Coordination: Serve as the primary point of contact for shipping vendors, collaborate to track down and resolve delivery issues efficiently.
- Problem Resolution: Proactively identify and resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
- Communication: Maintain clear, concise, and empathetic communication with customers at all times.
- Documentation: Accurately document all customer interactions and resolutions.
Qualifications:
- Bachelor's degree in relevant field
- Proven experience 1-2 years working in ecommerce operations role
- Strong attention to detail and accuracy
- Excellent organizational and time-management skills
- Ability to work independently and as part of a team
- Fluent in written and spoken English
About the Role
This is an exciting opportunity to join our team and contribute to delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch support to our customers, managing orders, and collaborating with our shipping vendors to ensure timely and efficient delivery of our products.
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