Customer Service Professional

3 days ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 2,50,000 - ₹ 5,00,000
Job Overview

As a customer service executive, you will play a crucial role in ensuring seamless order processing and customer satisfaction. This position requires a unique blend of technical skills, business acumen, and interpersonal abilities.

"> Responsibilities:
  • Review and validate customer enrolment in SAP systems to ensure accurate data entry and proper induction processes are followed.
  • Manage the entire order cycle from receipt to delivery, confirming orders within 24 hours and providing timely delivery information to customers.
  • Perform invoicing activities for all segment distributors and customers of lubricant division, capturing schemes, prices, and cash discounts correctly on invoices as per policy.
  • Bridge the gap between demand and supply by systematically processing orders and coordinating with stakeholders to resolve complaints efficiently.
  • Regularly review open orders and take appropriate actions to service all orders promptly.
"> Required Skills and Qualifications
  • Strong understanding of SAP systems and proficiency in data management.
  • Excellent communication and interpersonal skills to effectively interact with customers, stakeholders, and team members.
  • Able to work in a fast-paced environment with multiple priorities and deadlines.
  • Ability to analyze problems, identify solutions, and implement changes as needed.
"> Benefits
  • Opportunity to work with a dynamic team and contribute to the growth and success of the organization.
  • Competitive compensation package and opportunities for professional development.
  • Collaborative and supportive work environment that fosters innovation and creativity.
Key Performance Indicators (KPIs)
  • Order confirmation rate: 95% or higher.
  • Delivery time: 72 hours or less.
  • Invoicing accuracy: 99% or higher.
  • Customer satisfaction rating: 90% or higher.

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