Digital Commerce Strategist

4 weeks ago

Mumbai, Maharashtra, India Overdose Digital Full time

About the Role

We are seeking a highly skilled Digital Commerce Strategist to join our team at Overdose Digital. As a key member of our Client Success team, you will play a pivotal role in driving the successful delivery of services and aligning client strategies with long-term business goals.

Key Responsibilities

  • Manage complex, high-value retainers, coordinating efforts across internal and external stakeholders to ensure the flawless execution of client strategies.
  • Facilitate strategic and tactical ecommerce discussions, proactively proposing and executing growth-driving initiatives tailored to your clients' evolving needs.
  • Serve as the primary point of contact for your clients, delivering clear, timely communication and acting as a strategic advisor to foster trust and long-term relationships.
  • Collaborate with clients to identify and capitalise on growth opportunities across core areas such as Technology, CRO, SEO, Data, and SEM.
  • Collaborate with the CSM team to guide and optimise the strategic direction for their clients, aligning efforts with client's overall business goals.
  • Coach junior team members by providing ongoing guidance, feedback, and support to nurture their professional growth and enhance client success outcomes.
  • Allocate resources effectively within your team ensuring successful project execution.
  • Drive process improvements across internal teams, contributing to financial objectives by maximising the efficiency and profitability of retainers.
  • Stay informed on industry trends, consistently sharing insights with clients and internal teams to elevate and refine strategic approaches.
  • Provide platform technical support to clients and CSMs as needed, ensuring smooth operations and addressing any technical challenges promptly.

Requirements

  • 5+ years of experience in client relationship management, ecommerce, and digital marketing with a strong foundation in project management.
  • 3+ years experience managing a team, providing guidance and support to develop junior staff.
  • Proven expertise in driving client strategies, consulting with senior stakeholders, and delivering measurable business outcomes.
  • Experience and a solid understanding of key digital marketing platforms including digital analytics, search advertising, CRM, conversion optimisation, eCommerce platforms (such as Magento, Shopify, Commerce Tools), social media, and email marketing platforms.
  • Exceptional communication skills, both written and verbal, with the ability to clearly articulate strategies and insights to clients and teams.
  • Strong project management skills, with the ability to manage multiple projects under time constraints.
  • Ability to work both autonomously and collaboratively within a team, balancing strategic oversight with hands-on execution.

Perks and Benefits

  • Flexible working arrangements.
  • Annual 13th-month performance bonus
  • Two Wellness Days days off per year.
  • Annual training allowance.
  • The chance to learn from some of the best eCom leaders all around the world.
  • Free day off to celebrate your birthday month.
  • Ability to continue your learning and development though globally recognised courses.
  • OD Parental Leave policy & support.
  • Great humans to work alongside everyday.

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