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Lead Customer Retention Specialist

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Tirupati, Andhra Pradesh, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 60,00,000
Job Description

This is a 6-month contract position with a global technology leader.

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversions and account actions.

The ideal candidate will have advanced knowledge of Microsoft Excel, analytical skills to track performance metrics, and experience in customer service. They should also be organized, detail-oriented, and proficient in CRM systems.

We foster a progressive culture, creativity, and a flexible work environment. Our company uses cutting-edge technologies to stay ahead of the curve and values diversity, integrity, honesty, people, humanity, and passion for excellence.