Jira Technical Lead

2 weeks ago


Hyderabad, India DESIDEA SOFTWARE TECHNOLOGIES PRIVATE LIMITED Full time

Job Summary

We are seeking a highly skilled Jira Technical Lead to join our team at Desidea Software Technologies Private Limited. The successful candidate will be responsible for managing the entire product lifecycle of Jira, from implementation to maintenance and enhancements.

Key Responsibilities

  • Work with cross-functional teams, product owners, and business teams to gather requirements and inputs to establish Jira workflows, dashboards, and reports.
  • Create and maintain Jira configurations, ensuring security best practices are implemented.
  • Collaborate with developers, QA, DevOps, and business users to manage the overall Jira platform.
  • Provide technical support and troubleshooting for the Jira platform and application.
  • Develop and enhance Jira workflows, permission schemes, notification schemes, and customized pages for company-wide use.
  • Act as a Jira Service Desk Product SME and provide expertise on Jira Service Desk Cloud product experience.
  • Assess current workflows and processes in existing Service Desk versioning and perform a gap analysis of requirements needed for successful implementation of Jira Service Desk.

Requirements

  • Jira implementation experience.
  • Jira cloud integration experience (integrating for authentication, services, REST API, etc).
  • ITSM knowledge.
  • Understanding of Service Desk out-of-the-box capabilities.

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