Jira Architect

2 months ago

Hyderabad, India DESIDEA SOFTWARE TECHNOLOGIES PRIVATE LIMITED Full time

Job Description :

- Manage the entire product lifecycle of JIRA, from implementation to maintenance and enhancements.

- Work with a Cross-Functional teams, Product Owners and Business Teams to gather requirements and inputs to establish Jira workflows, dashboards, and reports.

- Create and maintain JIIRA Configurations, and ensure security best practices are implemented

- Strong ability to communicate technical ideas and defend rationale for technical decisions

- Collaborate with Developers, QA, DevOps, and Business Users to manage the overall Jira Platform.

- Provide technical support and troubleshooting for the Jira Platform and application.

Develop and enhance JIRA workflows, permission schemes, notification schemes, customized pages for company-wide use.

- Jira Service Desk Product SME

- JIRA Service Desk Cloud product experience

- JIRA implementation experience

- JIRA cloud integration experience (integrating for authentication, services, REST API, etc

- ITSM knowledgeable

Outline Best Practice for :

- Incident Management

- Problem Management

- Change management

- Knowledge management

- Release Management

- Service Catalogue

- Critical Incident handling

- Asset Management using ITIL foundations as a framework

- Understand Service Desk out of the box capability

- Assess current workflows and processes in existing Service Desk versioning, and performing a gap analysis of requirements needed for successful implementation of Jira Service Desk

(ref:hirist.tech)

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