Quality Assurance Director
12 hours ago
The Quality Manager role at Marriott International is a key position responsible for implementing quality assurance processes that meet the company's mission and brand standards, targeting customer needs, ensuring employee satisfaction, and focusing on continuous improvement at the property level. This position champions the Quality function and builds support for change.
Key Responsibilities- Coaches managers on adopting the Total Quality Management leadership style, facilitating process improvement teams, and ensuring use of systematic processes to achieve measurable improvements.
- Conducts monthly audits to ensure compliance with company and brand standards, directing property quality efforts to address critical customer requirements.
- Makes and executes decisions to drive property progress toward achievement of goals, assisting with regional and/or company-wide implementation of company best practices.
To be successful in this role, you will need a 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, with 3 years of experience in guest services, front desk, housekeeping, or a related professional area. Alternatively, a 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major, with 1 year of experience in guest services, front desk, housekeeping, or a related professional area.
Estimated Salary$85,000 - $110,000 per annum, depending on location and experience.
About Marriott InternationalMarriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
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