Quality Assurance Director

3 weeks ago


Bengaluru, Karnataka, India Marriott International Full time

Job Summary

The Quality Manager is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, and ensure employee satisfaction. This position champions the Quality function and builds support for change.

Candidate Profile

Education and Experience

• A 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, with 3 years of experience in the guest services, front desk, or related professional area.

OR

• A 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major, with 1 year of experience in the guest services, front desk, or related professional area.

Core Work Activities

Managing Quality Assurance Goals

• Coaches managers on adopting a Total Quality Management leadership style and makes necessary decisions to keep the property moving forward toward achievement of goals.

• Conducts monthly audits to ensure compliance with company and brand standards.

• Directs property quality efforts to address critical customer requirements.

• Facilitates process improvement teams and ensures use of systematic processes and improvement is achievable and measurable.

Managing Quality Tools

• Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.

• Uses data collection methods to compile, display, track, and analyze defect trends.

Managing the Guest Experience

• Reviews guest feedback with the leadership team and ensures appropriate corrective action is taken.

Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.



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