Quality Assurance Director

3 weeks ago


Bengaluru, Karnataka, India First Advantage Full time
Job Summary: As a Quality Assurance Director at First Advantage, you will be responsible for driving defects and managing escalations to resolution, ensuring processes are compliant with internal and external regulations and quality standards. This role requires collaboration with Operations, Account Management, Customer Success, and Product Development teams to identify and implement quality and process improvements.

Key Responsibilities:
  • Drive consistency and continuous improvement on global and US orders across all standard processes and screening types.
  • Partner with Operations teams to define, document, and maintain a feedback loop of quality and process improvement opportunities.
  • Analyze and present metrics and audit reports to inform decision-making and drive improvement.
Requirements:
  • 6 years of experience in quality assurance, operations, problem solving, or continuous improvement.
  • Agile (Kanban preferred), Six Sigma, Content / Issue Repository systems, Project Management experience.
First Advantage is an equal opportunity employer. We value diversity and inclusion in the workplace and are committed to creating a welcoming environment for all employees.

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