Customer Service Representative: Chat Process

5 days ago


Delhi, Delhi, India Nethues Technologies Pvt. Ltd. Full time
Job Summary:

Nethues Technologies Pvt. Ltd. is a tech partner specializing in web and mobile development, offering custom solutions using technologies like MEAN Stack, Laravel, WordPress, and more. As a Chat Support Executive, you will play a crucial role in providing exceptional customer service to clients through chat-based communication channels.

Key Responsibilities:

1. Chat Support: Provide efficient and professional chat-based support to clients by promptly responding to inquiries, resolving issues, and addressing concerns.

2. Typing Skills: Exhibit exceptional typing skills to maintain quick and accurate responses during chat interactions.

3. Computer Proficiency: Familiarity with chat support software and tools is a must.

4. Written Communication: Maintain high-quality written communication in English, ensuring clarity, grammar, and spelling are impeccable.

5. Shift Flexibility: Adapt to rotational shifts as part of the international process to ensure 24/7 chat support coverage.

6. Team Collaboration: Collaborate with colleagues and team members to share information, best practices, and knowledge to improve overall customer support quality.

Qualifications:

1. Proven experience in chat-based customer support or a related field is a plus.
2. Excellent typing skills with a typing speed of 25+ words per minute.
3. Proficiency in computer usage and familiarity with chat support software and tools.
4. Strong command of written English with impeccable grammar and spelling.
5. Customer-focused attitude with excellent interpersonal and communication skills.
6. Flexibility to work in rotational shifts, including nights and weekends, as required by the international support process.

How to Apply:

Interested candidates are encouraged to submit their resume to hr@nethues.com or through whatsapp on 931144207

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