IT Support Specialist

22 hours ago

Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 6,00,000 - ₹ 9,00,000
IT Support Specialist

We are seeking a highly skilled IT support specialist to join our team. This role involves providing technical assistance to end-users, troubleshooting and resolving IT-related incidents and service requests, and managing customer inquiries.

The ideal candidate will have excellent communication skills, strong problem-solving and analytical abilities, and the ability to manage multiple tasks and prioritize effectively. Familiarity with ITSM tools and ticketing systems is preferred but not mandatory.

About the Role:

  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

Key Responsibilities:

  • Assist users with technical issues via phone, email, or in-person.
  • Escalate complex issues to senior technicians as needed.
  • Collaborate with internal stakeholders to resolve issues efficiently.
  • Stay up-to-date with latest technology trends and advancements.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 2 years of experience in IT support or related field.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you

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