Advanced Technical Support Engineer

5 days ago

Kolkata, West Bengal, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title:

Technical Support Specialist

Overview:

We are seeking skilled Technical Support Specialists to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

About the Role:

This is an exciting opportunity for a highly motivated and experienced technical professional to join our team as a Technical Support Specialist. The successful candidate will be responsible for providing advanced technical support to internal teams and customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.

Key Responsibilities:

  • Microsoft 365 & Collaboration:

    • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).

    • Work with architects to design and implement Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.

  • Device & Endpoint Management:

    • Configure and manage Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.

  • Active Directory / Azure AD:

    • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.

  • Troubleshooting & Monitoring:

    • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.

    • Proactively monitor infrastructure via RMM tools and escalate systemic issues.

  • Support & Triage Leadership:

    • Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.

  • Customer Engagement:

    • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.

  • Compliance & Documentation:

    • Maintain accurate records of incidents, fixes, and system configurations.

    • Uphold asset-management and preventive-maintenance standards.

  • Collaboration & Escalation:

    • Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.

    • Contribute to continuous improvement of knowledge bases and SOPs.

Requirements:

  • 4+ years in IT support, including at least 2 years in a technical support specialist capacity.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
  • Strong working knowledge of Intune endpoint management, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
  • (Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM/ticketing systems (ConnectWise, ServiceNow, etc.).
  • Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
  • Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.

Why Choose Us:

We offer a collaborative environment, continuous upskilling, and opportunities to work with the latest Microsoft cloud technologies. If you're passionate about solving problems, mentoring others, and driving cloud-first solutions, we'd love to hear from you.

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