Customer Service Representative
1 month ago
Contact Centre Executive
As a key member of our team, you will be responsible for handling incoming and outgoing calls, responding to customer queries in a polite and professional manner, and taking ownership of all cases until a satisfactory solution is reached. You will also be required to meet agreed targets on a daily, weekly, and monthly basis, and to perform outbound calls for appointment confirmation, rescheduling, and telemarketing activities. Additionally, you will be responsible for informing patients about new products, treatments, and services, and for selling these to existing and new patients. You will also be required to listen to objections and handle them effectively, and to comply with all other tasks assigned by the Supervisor/Manager. Furthermore, you will be responsible for maintaining a customer complaint/Suggestion log, and for actively participating in the Patient Safety and Quality Improvement Programs and other In-Service Training Programs. You will also be required to perform other duties and tasks assigned by the Head of Department within the scope of your job.
Key Responsibilities:
- Handle incoming and outgoing calls
- Respond to customer queries in a polite and professional manner
- Take ownership of all cases until a satisfactory solution is reached
- Meet agreed targets on a daily, weekly, and monthly basis
- Perform outbound calls for appointment confirmation, rescheduling, and telemarketing activities
- Inform patients about new products, treatments, and services
- Sell these to existing and new patients
- Listen to objections and handle them effectively
- Comply with all other tasks assigned by the Supervisor/Manager
- Maintain a customer complaint/Suggestion log
- Actively participate in the Patient Safety and Quality Improvement Programs and other In-Service Training Programs
- Perform other duties and tasks assigned by the Head of Department within the scope of your job
Requirements:
- Fluent English language skills
- Ability to work in a fast-paced environment
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- High level of customer service skills
- Ability to meet targets and deadlines
-
Customer Service Representative
1 week ago
Cochin, Kerala, India Dynamed Healthcare Solutions Pvt. Full timeDynamed Healthcare Solutions Pvt. is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our contact centre, you will be responsible for handling customer inquiries and resolving their issues in a timely and professional manner. The ideal candidate will possess excellent communication and interpersonal...
-
Customer Service Representative
2 weeks ago
Cochin, Kerala, India IndiGo Full timeWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. This role will involve ensuring that our customers receive the highest level of service and support.In this position, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service to our passengers.Key...
-
Customer Service Representative
1 month ago
Cochin, Kerala, India Aabasoft Technologies India Private Limited Full timeCustomer Service RepresentativeThe Front Office/Administrator is responsible for managing the front desk, providing administrative support, and ensuring smooth operations in the office. Responsibilities include greeting and welcoming guests, directing visitors to the appropriate person and office, answering and screening incoming phone calls, and maintaining...
-
Customer Service Representative
4 weeks ago
Cochin, Kerala, India Advenxa Full timeJob InformationAt Advenxa, we are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for managing customer interactions, resolving issues, and providing exceptional service.Key ResponsibilitiesServe customers by managing documents, information, and financial transactions successfully and in...
-
Customer Service Representative
4 weeks ago
Cochin, Kerala, India Neltume Consulting Pvt Ltd Full timeWe are seeking a highly motivated and enthusiastic customer service representative to provide excellent communication and support to potential students interested in studying abroad.Responsibilities:Provide information about our educational programs to potential students over the phone and via emailRespond to inquiries from prospective students and provide...
-
Customer Service Representative
2 weeks ago
Cochin, Kerala, India ExtendedGT -Hire Globally Full timeAbout the RoleWe are seeking a Customer Service Representative to join ExtendedGT - Hire Globally, a UK-based software product company. The ideal candidate will have a minimum of 2 years of experience in a call centre role, specifically supporting UK or US clients.Key Responsibilities:Deliver outstanding customer service to clients and sub-contractors via...
-
Apprentice - Customer Service Representative
4 weeks ago
Cochin, Kerala, India Starbucks Full timeAbout the RoleAs a Customer Service Representative at Starbucks, you will be responsible for creating a positive and memorable experience for our customers. You will be the face of our company, and your ability to provide legendary customer service will be crucial in driving sales and customer loyalty.Key ResponsibilitiesProvide prompt and courteous service...
-
Customer Service Representative
4 weeks ago
Cochin, Kerala, India Dynamed Healthcare Solutions Pvt. Full timeAs a Customer Service Representative with Dynamed Healthcare Solutions Pvt., you will be responsible for providing exceptional customer service through active listening, empathy, and prompt solutions. Your excellent English communication skills will be the key to resolving customer queries efficiently. Key responsibilities include:Key Responsibilities:Fluent...
-
Customer Service Representative
3 days ago
Cochin, Kerala, India Dynamed Healthcare Solutions Pvt. Full timeJob Overview:Dynamed Healthcare Solutions Pvt. is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in the Voice Process.About the Role:The ideal candidate will be fluent in English, possess excellent communication skills, and have the ability to provide top-notch customer service by actively...
-
Customer Service Representative
2 weeks ago
Cochin, Kerala, India ADVENXA Full timeJob DescriptionWe are seeking a skilled Customer Service Representative to join our Voice Operations team at ADVENXA. In this role, you will be responsible for handling inbound and outbound calls with professionalism and courtesy.You will accurately process and document information obtained during calls, assist callers with inquiries, concerns, and requests...
-
Customer Service Ambassador
3 weeks ago
Cochin, Kerala, India Dental care and implants Full timeCustomer Service Representative RoleWe are seeking a dedicated and passionate Customer Service Representative to join our team at Dental care and implants. This role is ideal for an individual who is passionate about delivering exceptional service and building strong relationships with customers.Key Responsibilities:Provide exceptional service to customers...
-
Customer Service Manager
3 weeks ago
Cochin, Kerala, India RELIANT CREDITS INDIA LIMITED Full timeJob SummaryWe are seeking a skilled and experienced Customer Care Executive to join our team at RELIANT CREDITS INDIA LIMITED.Main Responsibilities:• Manage a team of representatives providing customer support.• Oversee the entire customer service process.• Resolve customer complaints efficiently.• Develop and implement customer service policies and...
-
Cochin, Kerala, India JobStars HR Solutions Pvt Ltd Full timeKey Responsibilities:As a Customer Service Representative for a Marketing Firm, you will be responsible for providing exceptional support to clients and colleagues alike. This role requires a strong ability to multitask, manage confidential information, and work collaboratively within a team.Requirements:1. 1-3 years of experience in a similar role.2....
-
Customer Service Representative
4 weeks ago
Cochin, Kerala, India Green Apple HR Solutions Full timeWe are seeking a Customer Support Associate to join our team at Green Apple HR Solutions for the Jewellery Industry in Ernakulam. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Business Development: Support the development of business...
-
Customer Service Representative
3 weeks ago
Cochin, Kerala, India RailYatri Full timeAbout the Role:At RailYatri, we are looking for a skilled Customer Support Executive to join our team. The ideal candidate will be responsible for providing top-notch customer service, addressing customer concerns, and responding to queries in a timely and efficient manner.Key Responsibilities:Identify and resolve customer issues promptly.Develop and...
-
Customer Service Representative
2 days ago
Cochin, Kerala, India Wipro Full timeJob DescriptionAs a Customer Service Representative - Technical Support at Wipro, you will play a vital role in providing exceptional technical support to clients. Your primary responsibility will be to resolve client issues promptly and efficiently, while maintaining a high level of customer satisfaction.Key Responsibilities:Technical Support: Provide...
-
Customer Service Team Lead
4 weeks ago
Cochin, Kerala, India RELIANT CREDITS INDIA LIMITED Full timeAt Reliant Credits India Limited, we are seeking a skilled Customer Service Team Lead to oversee the customer service process and manage a team of representatives offering customer support.Key Responsibilities:Managing a team of customer support representatives.Overseeing the customer service process to ensure timely and effective resolution of customer...
-
Customer Service Representative
3 weeks ago
Cochin, Kerala, India MAIJO MOTO-Maruti Suzuki Arena Full time**Company Overview**Maijo Moto-Maruti Suzuki Arena is a premier automotive destination in Ernakulam, offering a world-class showroom and service center experience to customers. Our 3 S Facility provides a unique Customer WoW experience, making us the go-to choice for Maruti Suzuki enthusiasts.**Job Role:** Customer Relations Executive**Location:**...
-
Airport Service Representative
2 days ago
Cochin, Kerala, India Forex Integrated Full timeJob Title: Airport Service RepresentativeWe are Hiring for the positions of Air Ticketing, Ground Staff, Cabin Crew, and Maintenance Engineer/Airport Management.About the Role:This is an exciting opportunity to join our team as an Airport Service Representative. As a key member of our airport operations team, you will be responsible for ensuring the smooth...
-
Customer Service Representative
4 weeks ago
Cochin, Kerala, India AccorHotel Full timeMain DutiesAs a key member of our front office team, you will be responsible for ensuring a seamless and efficient experience for our guests.Liaise with various departments to coordinate work and ensure smooth operations.Maintain high standards of customer service and resolve any issues promptly.Key Responsibilities• Provide exceptional customer service...